Frequently Asked Questions

• All our jungle tours are develop in the rainforest, please understand that there is risks like in any other activity.
• Please always follow the instructions of your guide and do not push the activities, he/she will know what to do to minimize the risks and keep you safe.

Please note that before paying, it is necessary to check the availability of the package you wish to purchase.

Also, if you have any special requirements you need to be in contact from the beginning.

Each reservation is reflected in all the logistics that must be done before your arrival and with the quality service that our customers deserve, which is why we take very seriously a reservation with customers.

Please note that La Loutre Expeditions has no responsibility for payments without prior verification of availability at our lodge.

• PAYPAL

• DEPOSIT

Has a high percentage of fee usually more than 15%. And this is cover by the customer.

• CARDS

With credicard VISA  or MASTERCARD in both cases we charge 5% more of card commission. You can also do it in cash with American dollars or soles at the day rate.

Here are some suggestions:

• Binoculars
• Camera gear, bring your long lens!
• Light-colored, long cotton pants
• Long-sleeved, light-colored cotton shirts
• Ankle-high hiking boots and sneakers
• Flashlight (headlamp) with batteries
• Sunblock lotion
• Sunglasses
• Broad-brimmed hat
• Rain suit or poncho
• Insect repellent
• Small-denomination bills
• Small daypack
• Slippers or sandals for walking around the lodge

Please note that before paying, it is necessary to check the availability of the package you wish to purchase.

Also, if you have any special requirements you need to be in contact from the beginning.

Each reservation is reflected in all the logistics that must be done before your arrival and with the quality service that our customers deserve, which is why we take very seriously a reservation with customers.

Please note that La Loutre Expeditions has no responsibility for payments without prior verification of availability at our lodge.

• PAYPAL

please ask for the invoice of payment, so we will send it to you or if you prefer send us money to reservas@laloutreexpeditions.com as part of the pre-payment, please remember to cover the 7% of commission charge by paypal.

• DEPOSIT

Note that deposit between banks has a high percentage of fee usually more than 15%. And this is cover by the customer.

• CARDS

With credicard VISA  or MASTERCARD in both cases we charge 5% more of card commission. You can also do it in cash with American dollars or soles at the day rate.

Around the lobby, you will find racks with rubber boots arranged by size. The largest size we carry is 11. You can use these boots for your walks or outings into the forest.

Health and Safety

While the Peruvian Amazon is an incredible place to visit, make sure you prepare well for your travel to Peru by packing efficiently and getting the recommended vaccinations. Before you travel to Puerto Maldonado or other places in the Peruvian Amazon, visit a health care provider specializing in Travel Medicine who can tell you which vaccinations are recommended due to your health and vaccination history. It is best to see this physician 4-6 weeks prior to your travel to allow time for vaccinations to take effect. You should mention each country you are visiting on your trip in order to receive appropriate advice for all of your travel destinations. While there are no required vaccinations for travel to Peru, the United States Center for Disease Control and Prevention (CDC) has the following recommendations:

• Hepatitus A: Vaccination is recommended to all travelers to Peru.
• Hepatitus B: Vaccination recommended to all travelers to Peru, especially those who may have exposure to blood or body fluids through the giving or receiving of medical care, drug injections, tattooing, or sexual contact with the local population.
• Typhoid Fever: Vaccination is recommended to all travelers to tropical South America especially those who may be staying in rural areas where exposure through food or water could occur.
• Yellow Fever:Vaccination is highly recommended for travel to Amazonia and the Southern Amazon basin. The shot should be given at least 10 days before your arrival and at 10-year intervals if you decide to stay.
• Rabies: Vaccination is ONLY recommended to travelers with an increased risk of exposure including long-term travelers living in an area that poses a high risk of exposure, travelers working in occupations who will have direct contact with bats, stray dogs, and cats, or other mammals such as veterinarians, wildlife professionals or researchers.

In case of emergencies we have a first aid kit that is equipped to deal with most cases that may reasonably arise in the area. Our guides are all certified by the Red Cross, which means they are prepared to deal with foreseeable emergencies (broken bones or snake bites, for example) but not complex emergencies (such as apendicitis) In case of evacuation, we need to travel by boat to Puerto Maldonado. there is access to a state clinic.

Leishmaniasis is present throughout the rain forests of southeastern Peru. It is a skin lesion caused by a protozoan transmitted by a certain kind of small biting fly. There is no vaccination against it but it is curable in every case. The selected cure, injections of pentavalent antimony (Glucantime), is uncomfortable. Leishmaniasis is also very easy to prevent by wearing long-sleeved shirts, pants, and repellent on exposed skin at all times, and sleeping under mosquito nets.

If you are interested in receiving complete information on leishmaniasis contact us before your trip. Malaria Malaria is present but extremely rare. If you wish to take medical precautions against malaria consult your physician or a specialist in tropical medicine.

We ask you to keep your valuable belongings and documents in the safe. Do not leave them valuables in plain view. Equally, if you have food or candies please keep them in the safe. Do not leave them outside. This way you will avoid attracting insects and other animals.

During your stay at the lodges

Is there eletricity at the lodge?

We have electricity three times per day: From 6hrs to 8hrs – From 17hrs to 22hrs (Referential time)

We have electricity three times per day: From 6hrs to 8hrs – From 17hrs to 22hrs (Referential time)

We provide natural spring water 24 hours per day. Please use the water wisely. We advise you not to drink the water from the river, lake, or any of the taps. Consumable water can be found throughout the lodge from many dispensers and pitchers as well as a variety of other beverages available. All the water that the lodge provides is purified with an ozone treatment.

Our open and spacious rooms offer lots of natural light and fresh air while providing safe but close contact with the forest environment. Our three-wall rooms allow you to connect with nature, but no worries nothing will enter into your room. Each room is also equipped with private bathrooms for your convenience. The use of mosquito netting on each bed is strongly recommended to ensure your comfort and safety. We try to be as eco-friendly as posible.

Thank God we do not have a telephone available in our lodge! In case of emergency, we could get cell phone signal.

Smoking is allowed in the lobby and bar except at mealtimes. Please do not smoke in your room, the dining rooms, boats, or during activities

Breakfast time depends on your scheduled activity but starts from 4:30am onwards. Lunch is served at 12:00pm and dinner is served at 7:00pm. Please let us know if you are vegetarian or have any special dietary needs. We do offer a special menu for children.

The lowland rainforests of Tambopata lie far enough south of the Equator to provide a cooler, drier winter season between May and October. The general weather conditions are warm and humid. In Tambopata, the average daytime high temperature is between 78F and 93F (24C and 31C) The average nighttime low is between 66F and 78 F (20C and 24C). Cold Fronts – May through September Cold fronts from Argentina can sweep into southwestern Amazonia and push daytime highs down to 50° F (9° C) and the nighttime lows to 43° F (5° C). Thus, during that season always be potentially prepared for cold and drizzle. Rainy Months – November through April Be prepared for heavy rain that can continue for hours or days. Around 80% of the annual average 3000 mm rainfall occurs during this season.

About gratuities

Tipping is not compulsory. If, however, you have received excellent service and would like to leave a token of your thanks, the following are the guidelines: Guide – USD$ 10-12 per guest per day Lodge staff – USD$ 5 per guest per day We would like to emphasize that tipping is definitely not a requirement but should be undertaken only by choice and dependent on service received. Whatever you believe to be appropriate will be appreciated by the staff you have met.

• Cancellations done 16 days or more before the departure date will be 100% refunded when is not a special offer (rate) minus 5% for administrative expenses.
• Cancellations within 15 days before the departure date will be billed at full fare.
• Refunds will not applyunder cancellations of air, road, lake, river, or trail travel due to changes in airline schedules, bad weather conditions, civil or government strikes, acts of God or government, acts of terrorism, force majeure (including world or local health conditions), criminal activity, or sickness.

If you lose your arrival flight, contact us. You can either start the next day the entire expedition or rescheduled for later.

Contact us. If you already have new travel dates, send us an email with your past booking code to rebook again.

Basically, everything, once you arrive in Puerto Maldonado, is included, such as:

• All meals
• Accommodations
• Tours, Services, Guides
• Transfer from and to the airport of Puerto Maldonado
• All river transportation

Things that aren’t included are:

• International or domestic airfares,
• Airport departure taxes or visa fees,
• Excess baggage charges,
• Additional nights during the trip due to flight cancellations,
• Alcoholic beverages or bottled water, snacks,
• Insurance of any kind,
• Laundry,
• Phone calls or messages, reconfirmation of flights and items of personal nature.